Select Page

Frequently Asked Questions

Is counselling right for me?

You can get in touch to arrange a free 20 minutes Live Chat with our Counsellor to discuss your concerns and what you’re hoping to get from counselling. Email admin@7swanscounselling.co.uk to set this up.

How can I book an appointment?

Click on the “Request an appointment” button and fill in the information required. Once this is received you will get an email with information about a possible appointment and options for payment. Any appointment will only be held on receipt of payment.

How do I confirm my appointment?

You will be offered an appointment by email. The email will also include information about location, parking and access. Payment can be made online using the links provided in this email. Once payment is received you will receive confirmation of your appointment date and time.

Is there a waiting list?

We will strive to find an initial appointment within two-weeks of your enquiry. If this is not possible we will offer suggestions for alternative services.

What is the cancellation policy?

We are unable to refund cancellations made within 48 hours of the appointment.

Do I need a referral from a GP?

No, this is a private practice and you can self-refer by completing the Appointment Request form.

Will my data be stored safely and under new GDPR guidelines?

Yes. 7 Swans counselling respects the data provided and takes the security of your information very seriously. Data is stored safely on site and using a secure patient data system. See Privacy Policy for further details.

Are the sessions confidential?

Confidentiality is respected and sessions are confidential. However, in circumstances where you, or someone else, particularly a child, is considered to be at risk, ethical prerogatives requires counsellors to alert appropriate channels.

Are sessions face-to-face or online?

We recommend a face-to-face meeting for your first session. A combination of online and face-to-face work can be agreed going forward. Email counselling is pre-arranged via an encrypted practice email address. Webcam counselling is a pre-arranged booking, with a meeting link, via Zoom.

Can anyone come for counselling?

Yes. This is an inclusive service operating without discrimination. Any adult 18+ years can request a booking. There may be occasions when a referral for alternative professional support is required, particularly around issues of safety and good mental health. Relationship counselling does not replace specialist mental health support. Any prescribed treatment for good mental health must be completed prior to commencing relationship counselling.